Labor Category Descriptions

Senior Program Manager

As a senior executive, oversees all program activities and works directly with Program Managers in theirresponsibilities to ensure the accurate and successful implementation of multiple projects within theProgram Area. Reports directly to Senior corporate staff and has profit and loss responsibility for allprojects implemented within their designated Program area.

Program Manager

As a senior executive, has overall responsibility for all of the projects within the designated programarea and reports directly to the Senior Program Manager. Oversees the responsibilities of the variousProject Directors and has profit and loss authority on all projects within the specified program area.

Senior Project Director

Serves as lead on project activities and has responsibility for directing project strategy, assigning projectstaff, and overall direction of projects. Interfaces with clients, business partners and professionalorganizations in order to enhance project products. Prepares formal and informal presentations.Monitors project budgets and expenditures and reports management issues that need corporateattention.

Project Director

Serves as lead on project activities and has responsibility for directing project strategy, assigning projectstaff, and overall direction of projects. Interfaces with clients, business partners and professionalorganizations in order to enhance project products. Prepares formal and informal presentations.Monitors project budgets and expenditures and reports management issues that need corporateattention.

Senior Project Manager

Is responsible for successful delivery of projects through detailed project planning, scheduling andcosting. Leads and guides teams of specialists, analysts and support staff. Maintains detailed projectplans, monitors work performed to ensure project stays on schedule and reports progress of project tothe project director on an ongoing basis. Develops process flow diagrams and business requirementspecifications. Addresses immediate and long-term solutions to project related issues.

Project Manager

Is responsible for successful delivery of projects through detailed project planning, scheduling andcosting. Leads and guides teams of specialists, analysts and support staff. Maintains detailed projectplans, monitors work performed to ensure project stays on schedule and reports progress of project to the project director on an ongoing basis. Develops process flow diagrams and business requirementspecifications. Addresses immediate and long-term solutions to project related issues.

Senior Analyst

Leads teams of analysts in performing analytical tasks that are required to provide informationnecessary to successfully implement projects. Is responsible for analysis of business processes andstructures, cataloging and abstracting documents, other analytical skills as required and the preparationof formal analysis. Is able to work under pressure and has the capacity to handle numerous projects atonce.

Analyst

Performs varied analytical functions, as needed, including analysis of business processes and structuresand cataloging and abstracting documents. Has excellent research, presentation preparation and writingskills. Works in a fast-paced environment and performs independently and as a team player.Accomplishes analysis for a project in a timely fashion.

Junior Analyst II

Performs varied analytical functions, as needed, including analysis of business processes and structuresand cataloging and abstracting documents. Has excellent research, presentation preparation and writingskills. Works in a fast-paced environment and performs independently and as a team player.Accomplishes analyses for a project in a timely fashion.

Analyst II

Performs varied analytical functions, as needed, under the supervision and direction of a senior analyst.Works as a team player and supports the completion of analysis projects in a timely manner.

Senior Trainer

Manages training and development efforts. Using the Instructional System Design (ISD) model,responsible for the design, development and implementation of training efforts to include platforminstruction as well as computer and Web-based applications. Has expertise designing multimediaapplications, including storyboarding to support a variety of applications.

Trainer

Using the ISD model, designs, develops and implements training programs. Serves as team leader onsome training projects. Develops training curriculum for all types of applications to include platforminstruction as well as computer and Web-based applications. Works under the guidance of the SeniorTrainer on many projects but often will be an independent developer.

Junior Trainer

Supports training efforts as required under the guidance of the Senior Trainer and Trainer. Responsiblefor the design, development and implementation of training programs. Supports staff in thedevelopment of multimedia applications. Responsible for the coordination and logistics of trainingimplementation efforts.

Senior Programmer

Uses leading edge tools and object-oriented design and programming in the creation of informationtechnology (IT) systems. Serves as task leader on projects and performs requirement analysis andsystem evaluations. Leads and monitors progress of programmers with less experience. Prepares statusreports and communicates issues relating to programming functions to project management.

Programmer

Designs databases and develops, codes and tests programs/scripts in appropriate languages. Supportsand maintains products and performs routine table maintenance. Works independently and as a part ofa cross-functional project team.

Senior Multimedia Producer

Using leading edge technologies manages all multimedia productions to include: computer-based andWeb-based solutions, Web TV, kiosks, videos, distance learning applications and other related projects.Responsible for managing the production of various projects and team members.

Multimedia Producer

Under the guidance of the Sr. Multimedia Producer and using leading edge technologies, developsmultimedia applications to include: computer-based and Web based solutions, Web TV, kiosks, videos,distance learning applications and other related projects. Responsible for programming andincorporating graphics, text, audio and animation into a final product. Works closely with seniormultimedia producer to maintain theme and overall design.

Senior Graphic Artist

Manages and oversees the creative production of graphic and artistic materials for projects. Designsproducts using a variety of mediums including video, print, broadcast, teleconferencing and electronicmeans. Develops animation and sound in multimedia presentations and training materials, to ensureconsistent theme and overall design of products. Works with project teams to assure quality productsdelivered on time and within budget.

Graphic Artist

Designs and creates graphic and artistic materials for projects. Is able to follow time restraints andbudgets in the development of products for video, print, broadcast, teleconferencing and electronic media. Works closely with Sr. Graphics Artist to maintain theme and overall design. Keeps current withnew and emerging graphic capabilities and concepts and advises on their use when appropriate.

Senior Technical Writer

Determines requirements and creates copy for internal and external technical communications. Worksin a high demand, fast-paced environment. Develops concepts and writes copy for newsletters, pressreleases, brochures, TV and radio announcements, direct mail pieces, print ads, external print outletsand online delivery including Web site content. Manages other Writers and Junior Writers in theexecution of their tasks.

Technical Writer

Creates copy for internal and external technical communications based on guidance from SeniorTechnical Writer and other management staff. Works in a high demand, fast-paced environment.Develops concepts and writes copy for newsletters, press releases, brochures, TV and radioannouncements, direct mail pieces, print ads, external print outlets and online delivery including Website content.

Senior Writer

Determines requirements and creates copy for internal and external communications. Works in a highdemand, fast-paced environment. Develops concepts and writes copy for newsletters, press releases,brochures, TV and radio announcements, direct mail pieces, print ads, external print outlets and onlinedelivery including Web site content. Manages other Writers and Junior Writers in the execution of theirtasks.

Writer

Creates copy for internal and external communications based on guidance from Senior Writer and othermanagement staff. Works in a high demand, fast-paced environment. Develops concepts and writescopy for newsletters, press releases, brochures, TV and radio announcements, direct mail pieces, printads, external print outlets and online delivery including Web site content.

Junior Writer

Creates copy for internal and external communications based on guidance from other writers. Developsconcepts and writes copy for newsletters, press releases, brochures, TV and radio announcements,direct mail pieces, print ads, external print outlets and online delivery including Web site content.

Copywriter

Determines requirements and creates copy for internal and external communications. Works in a highdemand, fast-paced environment. Develops concepts and writes copy for newsletters, press releases,brochures, TV and radio announcements, direct mail pieces, print ads, external print outlets and onlinedelivery including Website content.

Junior Copywriter

Based on guidance from writing staff develops copy for both internal and external communications toinclude: newsletters, press releases, brochures, TV and radio announcements, direct mail pieces, printads, external print outlets and online delivery including Web site content.

Senior Editor

Determines requirements and edits internal and external communications produced by a variety of staffmembers to include proposal writers. Coordinates editing activities for all on-staff editors forpublications to include: newsletters, press releases, brochures, TV and radio announcements, direct mailpieces, print ads, external print outlets and online delivery including Web site content. Manages othereditors in the execution of their tasks.

Editor

Based on guidance from Senior Editor assignments edits internal and external communications toinclude: newsletters, press releases, brochures, TV and radio announcements, direct mail pieces, printads, external print outlets and online delivery including Website content.

Junior Editor

Based on guidance from editorial staff supports all editing assignments, for both internal and externalcommunications to include: newsletters, press releases, brochures, TV and radio announcements, directmail pieces, print ads, external print outlets and online delivery including Web site content.

Administrative Support

Supports project teams in scheduling meetings and appointments with clients. Answers phones, orderssupplies, files and performs other administrative duties necessary for the smooth operation of theprojects and their schedules. Works well under pressure and interacts with varied personalities.

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